ABOUT WEATHER & GAME CANCELLATIONS
Where can I get the most up-to-date weather information?
Last Updated: June 11, 2026For the most current updates by program type: – ASHL: Watch for emails to your team representative, connect with your League Manager, monitor the Canlan Stats mobile app for push notifications, or contact the Customer Contact Centre with immediate questions. – CCT: Watch for emails to your coach, monitor the Canlan Stats app, connect with...
Does Canlan Sports follow specific weather safety rules?
Last Updated: June 11, 2026Yes. Canlan Sports follows established safety standards and monitoring protocols, including continuous monitoring of recognized weather services, immediate suspension of play when conditions become unsafe, and clear communication when conditions change. These procedures ensure consistent, safety-first decision-making across our network.
If the sports complex is open, does that mean it’s safe for everyone to travel?
Last Updated: June 11, 2026When a Canlan Sports complex is open, it means on-site conditions are considered safe for operations. However, we recognize that travel conditions vary by location and individual circumstance. Customers are always encouraged to use their own judgment when deciding whether to travel in inclement weather. Travel to and from the facility remains the responsibility of...
What if my team decides not to attend due to weather?
Last Updated: June 11, 2026If the sports complex remains open and games proceed as scheduled, the decision to travel rests with each team. In these cases, standard forfeit policies apply, unless otherwise communicated during a specific weather event.
What happens if Canlan Sports cancels my game?
Last Updated: June 11, 2026If Canlan Sports cancels a game due to weather, there is no forfeit and no penalty to either team. Our League team will work to reschedule the game where possible, subject to ice availability and seasonal timing. If rescheduling is not possible, next steps will be communicated directly.
When will I be notified if my game or session is affected?
Last Updated: June 11, 2026Our goal is to make cancellation or continuation decisions as early as possible — with a target of at least three hours before scheduled game times wherever feasible. If your game is impacted, a Canlan Sports team member will notify you by email, and updates may also be shared through your League Manager or Program...
Who decides if a game gets cancelled or a sports complex needs to close?
Last Updated: June 11, 2026Weather-related decisions are made by Canlan Sports’ operational leadership, with final authority resting with our Operations team. Factors considered include current and expected weather conditions, road safety and travel conditions, the ability to safely staff the facility, and guidance from local authorities where applicable. All decisions are made in good faith with player safety as...
Does Canlan Sports close or cancel games due to weather?
Last Updated: June 11, 2026Yes — safety always comes first. Canlan Sports continuously monitors weather conditions and may modify operations, delay games, or cancel activities when conditions pose a risk to our customers, employees, referees, or timekeepers. Each sports complex makes decisions based on local, real-time conditions, not just forecasts.